Posted by: geonarcissa | April 8, 2010

Dakota Update

Hoooo boy.  Here’s Garmin’s helpful response. Let me gently remind you that my Dakota is RATTLING, but the software is working fine.

Dear ————-,

Thank you for contacting Garmin International.

I will be happy to assist you with your Dakota 20 today, ——————.

I would be happy to help you with this. I would recommend updating your device. Please follow these instructions to update the software on your device.

If you already have the WebUpdater program on your computer, then skip down to step 11. If not, then to download WebUpdater to your computer, please follow these steps…

A hard reset is going to stop the unit from rattling? Ummmm, right. Thanks, Garmin auto-reply bot. I replied:

Seriously? The unit RATTLES, but all the software on it works fine. Do you honestly think a hard reset is going to make it stop rattling?

I am appalled at this joke of a response from your customer service.

Rattle, rattle.

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